How many times did you navigate an eCommerce website, and you got frustrated because you could not find the product you wanted?
Two weeks ago I had the same problem, and three weeks ago the same and lots of other times.
Having one of the best eCommerce search engines on your site will make your customer’s experience better, and they will buy from your business easier.
In this short blog post, I will analyze some of the best eCommerce site search solutions on the market, and hopefully, you will take the best decision for your company.
Table of Contents
- What is an eCommerce Search Engine?
- Why is eCommerce Site Search Important?
- How To Choose The Best eCommerce Search Engine For Your Website?
- Top 12 eCommerce Site Search Providers
What is an eCommerce Search Engine?
An eCommerce search engine is a piece of software installed on your website, usually by a software engineer, and aggregates all the products your eCommerce site offers.
When a customer searches for a product, it will retrieve the exact search the customer wants.
Depending on how good the search engine is, it can also understand synonyms of the product search or maybe suggest other similar products.
To summarize, an eCommerce search engine improves your customer experience and allows anyone to quickly find everything that it needs on your website.
Why is eCommerce Site Search Important?
eCommerce site search is important for a number of reasons:
- It helps your customers find what they’re looking for on your site.
- It allows you to collect data about what your customers are searching for, which can be used to improve your site.
- It can help you increase your conversion rate by making it easier for customers to find what they’re looking for.
You probably already know, but when customers can’t find what they’re need, they’re likely to leave the site without making a purchase.
How To Choose The Best eCommerce Search Engine For Your Website?
There are a lot of alternatives on the market, but how do you know which eCommerce search engine is the best for your website?
Here are a few things to consider when making your decision:
- The size of your website. If you have a large website with a lot of products, you will need a search engine that can handle a large amount of data.
- The level of support that you need. Some eCommerce search engines offer 24/7 support, while others only provide support during business hours.
- The features you need. Some eCommerce search engines have many features, while others are very basic. Make sure they work correctly on your site search.
- The ease of set-up. You do not want to spend many hours understanding how to implement the search engine or how it works.
- The ease of use for your customers. Does it create more frustration, or even your grandma can use it?
- The code quality of the product. How often do the company update the search software, and if there is a bug, how fast will they fix it? You do not want to have the search broken for a few days or more.
- The budget you have for the search engine. There are many free and paid eCommerce search engines available.
If you consider these factors, you will be sure that you will choose the best eCommerce search engine for your website.
Top 12 eCommerce Site Search Providers
Searchanise
Searchanise is a search engine represented on 6 major eCommerce platforms: Shopify, Magento, BigCommerce, WooСommerce, CS-Cart and WiX.
They seem to focus on small to medium eCommerce sites and the solution works for sites 500 products or 50k+.
We were able to find only 3 reviews on G2, and on Capterra they are not visible.
Algolia
Algolia is a proprietary search engine offering founded in 2012 by Nicolas Dessaigne and Julien Lemoine.
The company raised a $150 million Series D funding round in July 2021 and became a unicorn, with a valuation of $2.25 billion.
Algolia has a rating of 4.6 on the famous review websites G2 ( 297 reviews ) and 4.7 on Capterra ( 65 reviews ).
Search.io
Search.io provides a search and discovery service that uses Neuralsearch, which is a type of Artificial Intelligence.
This service is used by businesses to help improve their online presence.
Search.io currently serves billions of API requests every month on more than a thousand sites globally.
Search.io has a rating of 4.9 on Capterra ( only 7 reviews ) and 4.6 ( reviews ) on G2
Searchnode
According to their website, SearchNode is the ultimate search solution for medium and big eCommerce companies, who want to optimize their site search, for maximum revenue.
They do not have any reviews in Capterra, but on G2 they have a rating of 4.7 from 36 reviews
Bloomreach
The Bloomreach company makes a suite of products that help brands deliver customer journeys that are so personalized, they seem like magic.
These products include an AI-driven search and merchandising tool, a headless content management system, and marketing automation solutions.
By combining the power of customer and product data with the speed and scale of AI-optimization, Bloomreach enables brands to create revenue-driving digital commerce experiences that convert on any channel and every journey.
They have search engine incorporated into their main product.
What do people think about Bloomreach?
They have a rating of 4.7 from 365 reviews on G2 and 4.6 from 31 reviews on Capterra.
Yext
Yext is a suite of products for eCommerce which can help you provide better search results with arttifficial intelligence ranking, engages your audience to sell more products and uncovers product insights that drive revenue growth.
On Capterra they have a rating of 4.3 from 105 reviews, while on G2 they have a rating of 4.4 from 364 reviews
Klevu
Klevu is a search solution that is designed to help ecommerce businesses increase sales and improve the customer experience.
Klevu powers the search and navigation for thousands of online retailers by using advanced semantic search, natural language processing, merchandising, and multi-lingual capabilities.
This ensures that visitors to your site can find what they are looking for, regardless of the device or query complexity.
They have 18 reviews on G2 and a rating of 4.3 out of 5 and a rating of 5 from 5 reviews on Capterra.
Attraqt
The Attraqt platform is a tool that website owners can use to make their website more personalized for visitors.
The platform uses information about a visitor’s behavior on a website to show them relevant content and search results. This aims to make the website more efficient and improve the user experience.
Attraqt software is present on both Capterra and G2, but they only have 4 reviews on G2.
Wizzy.ai
Wizzy is an enterprise-leve search engine that helps store owners improve their sales by delivering fast and relevant search results to their customers.
They have three , 5 stars reviews on Capterra and on G2 they have a rating of 4.8 from 12 reviews.
Prefixbox
Prefixbox provides intelligent eCommerce Search solutions for mid to large-size enterprises.
Only 1 review on G2 and three reviews on Capterra.
Coveo
Coveo provides AI powered solutions for enterprise eCommerce, from search to recommendations and personalization.
The company has a rating of 4.3 on G2 from 79 reviews and 4 from 3 reviews on Capterra.
Elastic Enterprise Search ( Previously Swiftype )
Elastic Enterprise Search is a tool that helps you create a search experience for your website that is tailored to your needs and that provides analytics to help you understand how people are using your site.
4.5 Rating from 41 reviews on Capterra and 4.4 rating on G2 from 142 reviews
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